Starlink offline, slow speeds and Wi-Fi troubleshooting
Start by separating a satellite connection problem from Wi-Fi inside the building. If all devices are offline, inspect the Starlink app and power. If only one room or device is affected, investigate local Wi-Fi first. Satworks can assist with mounting, cable routes and network coverage; Starlink controls the satellite service and account diagnostics.
What should I check when Starlink goes offline?
- Open the Starlink app while connected to your local Starlink network and read the current alert.
- Check the power supply and router indicator, then restart the equipment by disconnecting power for a short period and reconnecting it.
- Inspect accessible cables and plugs for looseness, crushed sections, moisture or damage. Switch off power before disconnecting a cable. Do not handle a rooftop terminal during unsafe weather.
- Check the app’s obstruction view for new foliage, snow or a moved terminal.
- If the alert persists, open a Starlink Support ticket in the app. Include the message, time of fault and tests already performed.
What do “searching” and “booting” mean?
Searching generally means the terminal has not yet established a satellite connection. Confirm the service location, sky view and power, then give it time after a restart or software update. Booting means the equipment is still starting. If either state persists well beyond a normal startup, record the alert and contact Starlink Support. Satworks can revisit an installation if the mounting, alignment or cable route appears to be the cause.
Why does the app say disconnected?
The phone may simply be on mobile data or another Wi-Fi network, or a VPN or third-party router may prevent the app reaching the Starlink equipment locally. Join the Starlink Wi-Fi network, check power and try again. A factory reset removes saved network settings, so use Starlink’s model-specific instructions only after simpler checks.
How do I test a slow connection?
Test more than one device, close to the router, and compare wireless with a suitable wired connection if you have one. Use the Starlink app’s advanced speed test to separate the internet link from the phone-to-router Wi-Fi link. Test again at another time of day and record the result, service plan and app alerts. Weather, obstruction, local congestion, a VPN or in-building Wi-Fi can each affect the experience. Avoid assuming that a single speed test proves a fault.
Why is only one room or device slow?
Thick walls, metal, distance and other wireless networks can weaken indoor Wi-Fi. Check the affected device’s software, try a closer position and compare 2.4 GHz and 5 GHz where your model supports them. A mesh system or wired access point can extend coverage; see our Wi-Fi coverage guide. For Starlink Mini, its integrated Wi-Fi is compact and may need extra network equipment in a large building.
Can I use a switch, my own router or mesh Wi-Fi?
Often yes, but the connection method depends on the Starlink generation and power supply. Some require a Starlink Ethernet adapter; some offer a direct Ethernet output. A standard network switch belongs on the network side of the router or compatible Ethernet output, not in place of a proprietary power connection. Bypass mode changes how the Starlink router works and may remove some local app functions. Ask Satworks to design the network if you need multiple rooms, cabins or business devices served reliably.
What if I suspect damaged hardware?
Photograph visible damage and the app alert. Do not open a power supply or try to repair a damaged cable while it is energised. Contact Starlink Support for a warranty decision or replacement order. Satworks can inspect the installation and fit replacement equipment when it arrives. See our returns and damage guide.