Data Protection

Who we are?

Satellite and Terrestrial Works Ltd provides Satellite Broadband Installation Services throughout the UK & Europe.

If you have any questions about this policy or your data, you can contact us at:
Email: customerservice@sat-works.com
Phone: +441204 204304
Address: 5 New Road, Radcliffe, Manchester, M26 1LS

What information we collect

When you use our website or contact us, we may collect:

• Your name and company name
• Your email address and phone number
• Details of any enquiry you send us
• Basic technical information (such as your IP address and browser type)
• Information about how you use our website

We only collect information that is necessary for us to provide our services or respond to you.

How we use your information

We use your information to:

• Respond to your enquiries
• Provide quotes or services you’ve requested
• Manage our relationship with you
• Improve our website and services
• Keep our website secure

We do not sell your personal data.

Why we are allowed to use your data

Under data protection law, we must have a valid reason to use your data. These include:

• To provide a service you’ve requested
• To respond to enquiries
• To run our business effectively (legitimate interests)
• To comply with legal obligations

Where required, we will ask for your consent.

Who we share your data with

We only share your data where necessary. This may include:

• Website and IT providers who help us run our systems
• Professional advisers such as accountants or legal advisors
• Authorities or regulators if required by law

All third parties are expected to keep your data secure and use it only for agreed purposes.

How long we keep your data

We only keep your data for as long as necessary. This will depend on:

• The nature of your enquiry or service
• Legal or regulatory requirements

When your data is no longer needed, it is securely deleted.

Cookies

Our website uses cookies to help it function properly and to understand how visitors use it.

Cookies may be used to:

• Improve website performance
• Analyse visitor behaviour

You can control or disable cookies in your browser settings.

Keeping your data secure

We take appropriate measures to protect your data from loss, misuse, or unauthorised access.

Your rights

You have rights over your personal data, including the right to:

• Request access to your data
• Ask us to correct inaccurate information
• Request deletion of your data
• Object to how we use your data
• Withdraw consent where applicable

To exercise any of these rights, please contact us.

Complaints

If you are unhappy with how we handle your data, please contact us and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

Updates to this policy

We may update this policy from time to time. Any changes will be posted on this page.