Dedicated internet providers
Satellite and Terrestrial Works Ltd. (“SatWorks”, “we”, “us”, “our”)
Last updated: 16/02/2026
Satellite and Terrestrial Works Ltd. is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.sat-works.com (the “Site”), book appointments, purchase products, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable data protection laws.
Data Controller
Satellite and Terrestrial Works Ltd. is the data controller responsible for your personal data.
Registered address:
5 New Road
Radcliffe
Manchester
M26 1LS
United Kingdom
Email: installs@sat-works.com
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
Personal Data We Collect
We may collect and process the following categories of personal data:
Information You Provide Directly
Full name
Email address
Phone number
Billing address
Installation/service address
Appointment booking details
Order details
Communications you send to us
Payment Information
Payments are processed securely by Stripe. We do not store full credit or debit card details on our servers. Stripe processes payment information in accordance with its own privacy policy and security standards.
Booking Information
When you book an appointment, your details are stored and managed via Airtable, which we use as our booking and scheduling system.
Information Collected Automatically
IP address
Browser type and version
Device information
Pages visited and time spent on the Site
Cookie and tracking data
How We Use Your Personal Data
We use your personal data to:
Process and fulfil product orders
Arrange and manage service appointments
Send booking confirmations and reminders
Provide customer support
Communicate about orders and services
Send marketing communications (where you have consented)
Improve our website and services
Prevent fraud and enhance website security
Comply with legal and regulatory obligations
Lawful Basis for Processing
Under UK and EU GDPR, we rely on the following lawful bases:
Contractual Necessity
To process your orders, manage bookings, and provide requested services.
Legal Obligation
To comply with tax, accounting, and regulatory requirements.
Legitimate Interests
To operate, secure, and improve our business and website, provided your rights do not override those interests.
Consent
For sending marketing communications and placing non-essential cookies. You may withdraw consent at any time.
Marketing Communications
If you opt in to receive marketing communications, we may send promotional emails about our services and products.
You may unsubscribe at any time by:
Clicking the unsubscribe link in our emails
Contacting us at installs@sat-works.com
We will not send marketing emails without your consent where required by law.
Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary, including:
Stripe (payment processing)
Airtable (appointment scheduling and data management)
Website hosting providers
IT and technical service providers
Delivery and logistics providers
Professional advisers (accountants, legal advisers)
All third parties are required to process your data securely and in compliance with applicable data protection laws.
We may also disclose personal data where required by law or to protect our legal rights.
International Data Transfers
Some of our service providers (including Stripe and Airtable) may process data outside the UK or European Economic Area (EEA).
Where personal data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as:
UK International Data Transfer Agreements (IDTA)
EU Standard Contractual Clauses (SCCs)
Transfers to countries recognised as providing adequate protection
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Typical retention periods include:
Order and invoice records: 6 years (for tax and accounting purposes)
Booking records: as required for service history and legal protection
Marketing data: until you withdraw consent
When data is no longer required, it is securely deleted or anonymised.
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience.
These may include:
Essential Cookies
Necessary for website functionality (e.g., shopping cart, security).
Analytics Cookies
Used to understand website usage and improve performance.
Marketing Cookies
Used to measure advertising effectiveness and deliver relevant content.
You can manage your cookie preferences through our cookie banner or your browser settings.
Data Security
We implement appropriate technical and organisational security measures, including:
SSL encryption (HTTPS)
Secure hosting infrastructure
Restricted internal access to personal data
Secure third-party payment processing via Stripe
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK and EU GDPR, you have the following rights:
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object to processing (including marketing)
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority
In the UK:
Information Commissioner’s Office (ICO)
www.ico.org.uk
In the EU:
You may contact your local data protection authority.
To exercise your rights, please contact installs@sat-works.com.
Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Your continued use of the Site constitutes acceptance of any updates.