Satworks help centre

Support

Get practical installation advice from Satworks and find guides to Starlink orders, delivery, equipment and troubleshooting. Starlink manages service accounts, shipments and refunds; Satworks helps with surveys, mounting and local networks.

Starlink installation

What happens during a Starlink installation?From the initial assessment and dish mounting to router setup and handover. How do I prepare for my Starlink installation?Account access, permissions, power, property information and appointment day tips.

Property and mounting

Where should Starlink be mounted, and what about obstructions?Sky view, trees, brackets, cable routes and safe access. Can Starlink be installed in a flat or tall building?Shared roofs, landlord permission, cable access and specialist heights work.

Wi-Fi and coverage

Will Starlink Wi-Fi reach every room?Understand the difference between the satellite link and Wi-Fi inside the building.

Business connectivity

How do we get satellite internet for a construction site?Plan site power, mounting, cabins, coverage and a changing project layout. What is the difference between LEO and GEO satellite connectivity?Compare orbits, latency, sky view and practical service choices.

Starlink orders and delivery

Who delivers my Starlink kit?Tracking and carrier contacts for the UK and selected international destinations. Can I change my delivery address?Order status, address changes and what to do once a parcel has shipped. What if my area is sold out?Capacity, deposits, business plans, additional kits and equipment options. How do returns and replacements work?Purchased or rented kits, accessories, damaged deliveries and safe removal.

Setup and troubleshooting

How do I use the obstruction map?Sky scans, temporary setup, the Starlink app and snow or ice. Why is Starlink offline or slow?App alerts, power and cable checks, Wi-Fi, switches and mesh networks.

Where Satworks operates

Where is Satworks an official Starlink installation partner?See the partner countries and ask about projects elsewhere.

Working with Satworks

How do I become a Starlink installation engineer?Skills, safety, the work involved and where to find current nationwide vacancies.

Still need help?

Tell us about your property, equipment or project so the right team can respond.

Contact Satworks