Starlink obstruction map, temporary setup and snow
Why do obstructions matter if Starlink changes satellites?
A Starlink terminal talks to moving satellites rather than a single point in the sky. It can change links as satellites pass overhead, but a tree, wall or roofline may still block the available path for a moment. The result can be brief interruptions, especially during calls and live video. The best position combines a clear sky view with a safe, durable mount and cable route. Satworks checks those factors before fixing the terminal in place.
How do I read the obstruction map?
Open the Starlink app after the equipment has been running and review the coloured areas that show where its sky view is blocked. The map continues to learn as satellites pass. Compare it with interruptions reported in the app and with real objects such as branches, chimneys or nearby roofs. A clear strip through the map may be a normal geostationary avoidance zone rather than an obstruction; check the app’s legend before changing the installation.
How can I test a proposed location?
From a safe position, open “Check for Obstructions” in the Starlink app and follow the camera scan. Hold the phone close to the intended height and angle of the terminal. Try more than one safe spot if necessary. Never climb onto a roof or lean out of a window for an app scan. Send the results and photos to Satworks so the installer can assess access and mounting options.
Will it improve as the map fills in?
The software may make better use of available satellite paths over time, but it cannot turn a solid obstruction into a clear sky view. If interruptions continue, check whether foliage has grown, snow has accumulated or an object now lies in the terminal’s field of view. Relocation, a suitable higher mount or safely clearing a branch may help. See our mounting guide.
What can I do before the installer arrives?
If your kit and service are already active, a temporary ground-level setup in a safe open area can help you test connectivity. Follow the model-specific Starlink setup guide, connect power, use the app to align a fixed Standard or Mini unit where prompted, then join its Wi-Fi. Keep cables away from trip hazards, standing water and vehicle routes. A temporary connection does not replace a secure permanent mounting and cable installation.
What does the Starlink app do?
The app can assist with setup, alignment, obstruction checks, network settings, alerts, speed tests and contacting Starlink Support. Use the official app for your account and model. If an error persists, a ticket raised through the app can include diagnostics that Satworks cannot see from the outside.
How does snow and ice affect the terminal?
Many Starlink models include a snow-melt setting that uses heat from the terminal to limit ordinary buildup. In the app, check the snow-melt modes available for your particular kit. Heavy snow covering the panel can still interrupt service. Never scrape a panel with a sharp tool or climb to a dangerous position to clear it. If an older motorised model reports blocked motors, clear accessible ice around the mechanism only if it can be done safely. Ask Satworks about a safer mounting position if drifting snow repeatedly buries the kit.
Model behaviour and app labels change. For the latest details use Starlink’s obstruction guide and the model-specific help within your account.